Frequently Asked Questions

Because we have been doing consistently fabulous gifts since 2001! We are very proud of the products and services we provide and continuously challenge our team to come up with great ideas..

Orders can be placed online 24/7 via our secure server at www.pacificbasketco.com. Alternatively, orders can also be placed via phone Monday through Friday 9am-5pm (PST) by calling 1-866 425-2139 or 604-552-0249

Multiple orders can be entered through our secure website. Gifts and baskets can be sent to different addresses, each with their own message card. Alternatively, if you are sending to more than 10 addresses, our Multiple Order Form can be downloaded and emailed to order@pacificbasketco.com. For security reasons, if you are emailing your order we recommend not including any credit card information. A customer service representative will contact you for payment information.

No. Orders can be placed as a guest and no order information will be saved for subsequent orders.

Setting up an account is free and gives you access to many more features of our website including:

• Saving your billing information (excluding credit card details) to make orders quicker and easier.

• Address book – to make sending to favourite people quicker and easier.

• Order History – See past orders including message card and photos along with the ability to resend the same gift again, or to someone else.

• Build a Wish list of your favourite gift ideas, email them or print them as your personal brochure. Wish lists can be saved for later access.

• Future updates will include a calendar with gift reminders of important dates (i.e. birthdays, anniversaries and holidays).

All our prices are in Canadian dollars and will be settled in Canadian funds.

Pacific Basket Company accepts all major credit cards, such as MasterCard, Visa, American Express and EFT payments.

Tax is additional and as of July 1st, 2010 all orders will be subject to the HST tax as it pertains to each province or territory listed below. The tax will be applied to the province of delivery as outlined the Place of Supply Rules - June 2010.

• NS: 15%
• ON: 13%
• NB: 13%
• NFLD: 13%
• BC: 5% GST plus 7% PST (on select gifts)
• AB: 5%
• SK: 5%
• MB: 5%
• QC: 5%
• PEI: 14%
• NWT: 5%
• Yukon: 5%
• Nunavut: 5%

Deliveries made outside of Canada are not subject to taxes.

Holiday gift baskets are one of the most popular products of the year and many designs do sell out. To avoid disappointment we suggest placing your order as early as possible and selecting a later ship date. Our Holiday gift designs will be available for viewing by the end of September. For larger custom orders we suggest contacting us as early as possible for best product availability.

Yes, contact customer service for a Corporate Account Application form. Please note that we are unable to open new accounts in the month of December.

Yes, we work with many leading companies and have a range of incentive options available. For orders over $1,000.00 please contact customer service for more detailed information.

Our showroom and warehouse is located in Vancouver, BC (just minutes from downtown Vancouver).

Our address is: #10-1360 Napier Street, Vancouver, BC V5L 2M4

Currently, we do not offer international shipping directly through our website checkout, but we are happy to help arrange it manually for you!

Here is our current international shipping policy:

• Shipping to the USA: Due to unpredictable cross-border tariffs and additional customs charges, we have temporarily suspended shipping to the United States.
• Other International Destinations: We have found that international air freight frequently surpasses the cost of the gift itself. To prevent our customers from experiencing extreme sticker shock at checkout, we have removed automated overseas shipping from our website entirely. If you need something uniquely Canadian please reach out for a quote. We will need the destination address.

How we can still help you ship internationally:
If you have your heart set on sending a gift abroad, we can absolutely still make it happen! Please reach out to us directly and we can offer one of the following:

• Provide a Custom Quote: We would be happy to calculate a custom air-shipping quote for your specific destination so you know exactly what the costs will be before committing.
• Use Your Own Shipping Account: If your company has its own corporate shipping account (such as FedEx, DHL, or UPS), we are more than happy to pack your gift and ship it using your account details.

Delivery is calculated separately from the price of the gift, but we do offer a great local perk!

Here is how our shipping works:

• Free Local Delivery: We offer Free Standard Shipping on all orders over $99 being delivered within the Greater Vancouver Area (GVA).
• Orders Under $99 or Outside the GVA: If your order total is below $99, or if you are shipping to a location outside of the GVA, standard delivery rates will apply.

How to see your exact shipping cost:
Simply add your desired gifts to your cart and head to checkout. Once you enter the recipient's exact delivery address, our website will automatically calculate and present you with all available shipping options and rates for that specific location.

All orders received before 1:00 PM PST will be shipped the same day. Past that time we will ship the following business day. Once you have entered the destination address online, you will be given delivery option for the destination area. You can also place an order to be delivered at a later date. For transit times to major cities across Canada, please refer to our Shipping page.

Yes. Deliveries to PO boxes will need to be shipped with Canada Post. If shipping rates vary by more than $2 you will be contacted to consent to the increase shipping fee.

Most certainly. We are happy to ship any of our products using your courier of choice or under your own account. We work with Purolator, UPS, Canpar, Fedex and Canada Post. For all other services, please contact customer service for more information.

The driver will leave a notice and attempt delivery on the next business day. It is up to the discretion of the driver whether it is safe to leave the package without a signature. In the case of apartments, if the driver is unable to gain access to the building, the package will be returned to Pacific Basket and additional shipping charges will be applied to re send it.

Yes, you will receive a confirmation email directly from the courier (FedEx/UPS/Purolator) confirming your order has been delivered. Local couriers are not able to provide this service. For confirmation of deliveries sent with local couriers, please contact us directly and we will confirm with the courier.

Yes, during the ordering process simply choose pick-up as the delivery option. Your order will be ready for pick up on the date selected.

Yes. We can customize any of our gifts or create a gift just for you. Our single custom baskets begin at $50.00. We are unable to do custom designs during the month of December due to the high volume of Christmas order. 

Yes! We love creating custom gifts. Because custom orders often require our team to source specific items from specialty stores, all rush orders must be paid in full via our secure checkout link before our shoppers are dispatched. Please note that to meet strict delivery deadlines, rush orders may bypass our standard photo-approval process so we can get your gift on the road immediately!

Yes, absolutely! We love helping our corporate clients create a cohesive and branded gifting experience.

We would be happy to discuss the best ways to incorporate your company's promotional materials—such as branded mugs, pens, business cards, or brochures—into our basket designs.

Best of all, we do not charge any additional fees to include your provided promotional items in the gifts. Simply reach out to our team before placing your order so we can coordinate receiving your items and plan the perfect arrangement!

Personalized (or imprinted) ribbon is a beautiful way to add a custom touch to your gift! We use a specialized thermal transfer machine to imprint your personal message or company logo directly onto premium satin ribbon using an elegant metallic foil.

Adding a personalized ribbon is an optional upgrade and will increase the cost of the basket by $5.00. ( free of charge for all our corporate ongoing clients).

How to add personalized ribbon to your order:

• For Custom Text: You can easily enter your desired ribbon text at the exact same time you fill out your standard gift card message during the online checkout process.
• For Corporate Logos & Special Images: If you would like to feature your company logo or a specific graphic on your ribbon, we would love to help! Simply upload your logo directly on our website in the product page or email us at info@pacificbasketco.com for more information on how to set this up.

Pacific Basket Company reserves the right to substitute unavailable products for one of equal or greater value.

As stated by the BC Liquor Control Act, we are allowed to include alcohol in our gift baskets and ship it within the British Columbia province only to recipients over the age of 19. Under the BC Liquor Control Act we are not permitted to store any alcohol at our premises. However, we can purchase the liquor for you at any BC Liquor Store and charge you the exact liquor store price.

If there is any special bottle selection or brand that you would like us to include in the gift basket, just let us know and we will be happy to get if for you.

It is completely free! We are happy to offer a complimentary personalized gift card with every single gift basket.

To include your note, simply fill out the message box provided when placing your order. To ensure your gift is received perfectly, please keep these two quick tips in mind:

• Don't forget to sign your name: Make sure to type your name at the bottom of the message so the recipient knows who this wonderful gift is from!
• Please double-check your spelling: Because our team processes dozens of orders on a daily basis, our system prints the gift messages exactly as they are entered by the customer. It is impossible for us to catch every typo, so please proofread your message and check that all information is correct before submitting your order.

If for any reason you are not 100% satisfied with your product and would
like to return it, we will gladly do so provided that the gift basket / gift box / specialty item has not been opened, and all contents are in the same condition as delivered. Gifts must be returned within 30 days from the day the gift was delivered to you. Shipping charges
are non refundable.

If any damage to a product occurred during transit, you must report it within 3 days of delivery along with photo evidence. This will be used to file a claim with the shipping company and goods will be replaced as soon as possible.

If you are returning a basket, please email us prior to shipping your gift to obtain an RMA (Return Merchandise Authorization). Please return your gift to:

Pacific Basket Co. Inc.

#10-1360 Napier Street,
Vancouver, BC V5L 2P6